where is this store based?
all orders ship from the united states.
risorins ships internationally!

what is this store's return and exchange policy? 
all sales are final. 
if your order is incorrect upon arrival, please notify me via contact sheet to rectify the issue.

when will you ship my order? 
regular orders will be shipped within 10 business days.
preorders vary, timelines will be written on their respective product pages.

when will my order arrive? 
once shipped, most domestic orders take 1-5 business days to arrive.

international orders may take between 2-12 weeks. 
arrival times can be affected by holidays, customs, and the efficiency of your local postal office. 
i am not responsible for packages lost by the postal service.

i gave you the wrong address when i placed my order, what do i do?
if your order hasn't been shipped yet, please provide the correct address via contact sheet or email ASAP.
i can not refund you or send replacements if the order has already been shipped. 
please double check your address before placing your order.